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Privacy Policy

Last Updated: 11th May 2026

Introduction

Axelerate ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use the Axelerate+ SaaS platform (the "App") and your rights under data protection laws, including the UK GDPR.

Information We Collect

We may collect and process the following types of data:

  • Identity Data: Name, username, or similar identifier.
  • Contact Data: Email address, billing address, and telephone numbers.
  • Financial Data: Payment card details (processed via secure third-party providers).
  • Technical Data: IP address, login data, browser type, time zone setting, and operating system.
  • Usage Data: Information about how you use our App and services.
  • Marketing Data: Your preferences in receiving marketing from us.

How We Use Your Data

We only use your personal data when the law allows us to. Most commonly, we use it to:

  • Provide and manage your Axelerate+ account.
  • Process payments and manage subscriptions.
  • Optimise platform performance and troubleshoot technical issues.
  • Communicate with you regarding updates, security alerts, and support.
  • Comply with legal or regulatory obligations.

Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

  • Service Providers: Third-party vendors who provide IT, system administration, and payment processing services (e.g., Stripe).
  • Professional Advisers: Lawyers, bankers, and auditors.
  • Legal Requirements: If required by law or to protect our rights and safety.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal data to those employees and partners who have a business need to know.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Under the UK GDPR, you have rights including:

  • Access: The right to request a copy of your personal data.
  • Correction: The right to request that we correct inaccurate data.
  • Erasure: The right to request that we delete your data ("the right to be forgotten").
  • Restriction: The right to request we restrict the processing of your data.
  • Data Portability: The right to request the transfer of your data to another service.

Cookies

Axelerate+ uses cookies to distinguish you from other users and to provide a seamless login experience. You can set your browser to refuse all or some browser cookies, but this may affect the functionality of the App.

The App may include links to third-party websites (such as the Axelerate agency site). Clicking on those links may allow third parties to collect data about you. We do not control these third-party websites and are not responsible for their privacy statements.

Contact Us

For any questions regarding this Privacy Policy or to exercise your legal rights, please contact our Data Privacy Lead at: [Insert Email Address].